Support

Fistbump, run by Sinda Khenine (legal notice)

Contact us

Write to contact@skatalystai.com or use the contact form about your account, a bug, a payment or anything else. If it is about your account, add your X @handle.

Report or block someone

• Report a person: tap them on the map to open their profile, tap 🛡️ Report & block, then Report, and tell us what happened.
• Report something they posted: in a conversation, on an event or on a trip, tap 🚩 Report and pick a reason.
• Block: on the same tab, tap Block. You stop seeing each other on Fistbump and open requests close. To undo it, tap your picture (top right), then 🛡️ Privacy, and Unblock.
• Mute: no more notifications about that person. Everything else stays.

Nobody is told when you mute, block or report them. We review every report within 24 hours. Fistbump has zero tolerance for objectionable content and abusive users: when something breaks our terms, we remove the content and remove the account that posted it.

Report illegal content, with or without an account

Anyone can tell us about content on Fistbump they believe is illegal, also without a Fistbump account (Art. 16 of the EU Digital Services Act). Write to contact@skatalystai.com with:

• why you believe the content is illegal;
• where it is: the member’s X @handle, and what it is (their profile, an event, a trip, a message or a game chat), with a screenshot if you can;
• your name and email address (not needed for reports about child sexual abuse);
• a statement that you believe in good faith that your report is accurate and complete.

We confirm that we received it, look at it carefully and objectively, and tell you what we decided. Members can also use Report in the app, as above.

A concern about a child

Read our child safety standards and write to founder@skatalystai.com, whether or not you have a Fistbump account. If a child is in immediate danger, call your local emergency number (112 in Europe, 911 in the US) first.

Delete your account

1. Open Fistbump and sign in.
2. Tap your picture (top right), then 🛡️ Privacy.
3. Tap Delete my account and type your @handle to confirm.

Your account is deleted at once. If you can’t sign in, or want to know what is deleted, see Delete your account.

Your data

To get a copy of your data, tap your picture (top right), then 🛡️ Privacy and Download my data. How we handle your data is in the privacy policy.